Privacy & Security

Pokerfa Privacy Policy — How Your Information Is Kept Safe

Every piece of information you share with Pokerfa is a trust placed in us. In this policy, we clearly outline what data we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026 GDPR Compliant 256-bit SSL Secured

How Does Pokerfa Protect Your Privacy?

Our core privacy protection pillars at a glance

Maximum Encryption
All your data is encrypted with TLS 1.3 — an encryption standard that even modern supercomputers cannot break.
No Data Sales
Pokerfa never sells your personal data to third parties. No information is shared unless legally required.
GDPR Compliance
We comply with GDPR and international data protection standards. You always have the right to access, correct, or delete your data.
AI Security Monitoring
AI-powered account monitoring runs 24/7. Suspicious access attempts are blocked immediately.
Two-Factor Authentication
Two-layer verification via OTP and account PIN — your account stays protected even if your password is compromised.
Minimal Data Retention
Only the minimum data necessary to provide our services is collected, and it is deleted after a set period once no longer needed.

This Privacy Policy applies to all Pokerfa services and platforms. By using our services, you agree to this policy.

Pokerfa understands how important data privacy is to users in Bangladesh. We've always been clear about one thing — your data belongs to you. We only collect what's necessary to provide our services, and we keep it protected to the highest standard.

1What Data We Collect

Certain information is necessary to deliver Pokerfa's services smoothly. Below is a detailed breakdown of what data is collected and under what circumstances.

Data Type Example Collection Point
Identifying Information Name, date of birth, national ID number At Registration & KYC Verification
Contact Information Mobile number, email address At Registration
Financial Information Mobile Pay/Nagad number (partially masked), transaction history Payment & Withdrawal Timeframes
Technical Information IP address, device information, browser type At every login and session
Gaming Activity Gaming history, bet amounts, wins and losses While Using Our Services

Passwords are never stored in plain text — only encrypted hashes are kept.


2Purpose of Data Use

Pokerfa uses collected data only for the specific purposes listed below — never for anything beyond that.

  • Account creation & management — to complete registration, login, and KYC verification.
  • Payment Processing — to securely complete deposit and withdrawal transactions.
  • Security — to prevent fraud, money laundering, and unauthorized access.
  • Service Improvement — analyzing user experience to make the platform better.
  • Customer Support — to resolve issues and respond to inquiries.
  • Responsible Gaming — to identify signs of excessive gambling and provide support.
  • Legal compliance — to meet regulatory authority requirements.

If you opt in, you'll receive notifications about special offers and promotions. You can withdraw your consent at any time.


3Sharing Information with Third Parties

Pokerfa never sells your data. However, limited information may be shared with trusted partners as necessary to operate our services.

  • Payment Processor: Mobile Pay, Nagad, Rocket — only the minimum information required to complete transactions.
  • Game Provider: NetEnt, Pragmatic Play, and others — for managing game sessions.
  • KYC provider: Authorized third parties for identity verification.
  • Law enforcement agencies: Only upon court order or legal obligation.

Your information is never shared with any advertising companies, data brokers, or other gaming companies under any circumstances.

Strict Data Protection Agreements (DPA) are in place with all third-party partners. They may only use your data for specified purposes.


4Cookies & Tracking Technologies

Pokerfa's website uses cookies — small files stored in your browser that help improve your experience on future visits.

Cookie Type Purpose Duration Status
Essential Cookies Login sessions, security tokens At end of session Mandatory
Functional Cookies Language preference, theme settings 1 Year Optional
Analytics Cookies Page visits, click data 6 months Optional

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to stop working correctly.


5Security Measures

Pokerfa uses industry-leading technology to protect your data — and this isn't just a claim. There are real, technical safeguards in place at every level.

  • TLS 1.3 Encryption: All communication between your browser and our servers is encrypted.
  • Hashed passwords: Passwords are hashed using the bcrypt algorithm — no one can view your original password.
  • Firewall & DDoS Protection: Our servers are protected against unauthorized access and cyber attacks.
  • Regular Security Audits: Regular penetration testing conducted by external security experts.
  • AI Monitoring: Unusual logins or transactions are detected and blocked in real time.
  • Data backup: Regular backups stored in secure locations.

If you suspect a security issue, contact us immediately at support@pokerfa.net.


6Your Rights Over Your Data

Under GDPR and international data protection regulations, you have several important rights over your own data.

Right to Access
You may request to view any personal data we hold about you.
Right to Rectification
You can request corrections to inaccurate or outdated information at any time.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
You may request that we stop using your data for any specific purpose.
Right to Data Portability
You may request a portable copy of your data.
Right to Withdraw Consent
You may withdraw consent to marketing communications at any time.

To exercise any of these rights, email us at support@pokerfa.net. We typically respond within 30 business days.


7Protection of Children & Minors

Pokerfa's services are strictly prohibited for users under 18. We do not knowingly collect personal data from minors.

  • Age is verified at the time of registration.
  • Additional age verification may be requested for suspicious accounts.
  • If data collection from a minor is confirmed, it is deleted immediately.

8Data Retention Period

Pokerfa does not retain data longer than necessary. Retention periods vary depending on the type of information.

  • Account Information: For the duration of active account, and 5 years after closure.
  • Financial Transaction Records: 7 years, as required by law.
  • Support Contact: 2 years after last contact.
  • Analytics data: Anonymized and retained for up to 1 year.

9Privacy Policy Updates

Pokerfa may update this policy due to business changes, new regulations, or advances in technology.

  • You will be notified by email at least 30 days before any significant changes take effect.
  • The "Last Updated" date will always be clearly displayed at the top of this policy.
  • Continued use of our services after any changes will be considered acceptance of the updated policy.

10Contact Us

For any privacy-related questions, complaints, or requests to exercise your rights, please contact our Data Protection Officer.

Data Protection Officer
📧 Email: privacy@pokerfa.net
📧 General Support: support@pokerfa.net
⏱ Response Time: 3–5 business days

Security FAQs

Player FAQs on Account Security & Games

Absolutely recommended — especially if you make financial transactions. To enable it, log in to your account, then go to "Profile Settings" > "Security" > "Two-Factor Authentication". From there, turn on the option to receive an OTP to your registered mobile number. Once active, you will need to enter an OTP at every login and every withdrawal. The key benefit: even if someone obtains your password, they cannot access your account without the OTP. You can also set a personal PIN as an extra layer of security, which is requested only before withdrawals.

Yes, they are real live dealers. Providers such as Evolution Gaming and Pragmatic Play Live operate dedicated studios staffed with real dealers — HD video streams directly to your screen in real time. To play, go to the "Live Casino" section on pokerfa, select your preferred game — such as Blackjack, Roulette, or Baccarat — and once the video loads, you will see the dealer and can chat with them. Place your bets by clicking the betting area on screen within the allotted time. The dealer will deal cards or spin the wheel to determine the result — any winnings are credited to your balance instantly.
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Play Safe, Play With Peace of Mind

At Pokerfa, your data and funds are protected to the highest standard. Join today and experience Bangladesh's safest gaming platform.

Free registration. Your personal information is fully protected.

18+ | Play Responsibly | Curacao Licensed

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